Return Policy

Once you receive your order

Please inspect all packages carefully upon receipt.
Follow the calibration steps closely. You may find detailed instructions how to calibrate your Fresh Battery here.
If you have any questions or concerns please call us Customer Support at 1-877-861-1007.

Defective merchandise will be replaced if returned within 1 year from the date of purchase, provided FreshBattery determines the product to be defective and you have proof of purchase.
All returns must be accompanied with a Fresh Battery Merchandise Authorization number.
To request an RMA and initiate a return please click here.
Important: we will ONLY provide money back refunds up to 30 days after your purchase the product. We will provide you a replacement part if your return is completed within 1 year from the date of purchase, unless otherwise specified at time of sale.
All returns must have our “Fresh Battery” label intact on the battery. If this label is removed all warranties are considered void and we will not accept your return.
International customers are responsible for any and all custom fees charged by their country, if such fees are applicable.

Non-Defective merchandise may be returned within the first 30 days from date of shipment, when accompanied by proof of purchase.
Original shipping, handling, and return postage charges shall not be refunded.

All returns must be accompanied with a Fresh Battery Return Merchandise Authorization number.
To request an RMA and initiate a return please click here.
You may return the package via any carrier. You are responsible for insuring the returned package with the carrier you have selected against damage and loss. You are also responsible for all return shipping fees.
RMA will expire after thirty days.
Indicate merchandise being returned placing a copy of the original invoice in the returned package. If you would like you may include an appropriate reason why the item needed to be returned.
You may return bundle purchases. If you want to return an individual item you purchased as part of a bundle package, you may return that item separately. Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. Returns are normally processed within 5-7 business days. We appreciate your patience.

Please inspect all packages carefully upon receipt.
Please keep all packaging materials, including interior and exterior containers.
For UPS deliveries only – immediately notify the carrier at 1-800-PICK-UPS (800-742-5877).
Please do not return damaged merchandise. The shipper may request to see the condition of the package as it arrived at the delivery site.